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What to do in the event of a claim

Submitting your claim online gives you more control and convenience.

Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Online Claim Form

For further questions on your Claims, please call Customer Service at Tel: 1 800 061 568  (Mon-Fri: 8.30am to 5pm only)

What you need to submit a claim online:

You may either click on the Online Claim Form to file it online or download the claim form and send to the below address.

Please send your completed claim form to travelclaims.au@chubb.com or post to:

Chubb Claims Accident & Health
GPO Box 4065
Sydney NSW 2001


Mytripinsurance is issued and underwritten by Chubb Insurance Australia Limited, ABN 23 001 642 020 AFSL 239687 (Chubb) and distributed by B2B Travel Solutions Pty Ltd ABN 70 611 652 950 (B2B Travel Solutions) as Authorised Representative of Chubb (Authorised Representative Number 001250949). Mytripinsurance is a brand and business name of B2B Travel Solutions. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Terms, conditions, exclusions, limits of cover and eligibility criteria apply. To decide if this product is right for you, please read the Mytripinsurance Single Trip Product Disclosure Statement and Financial Services Guide.